Frequently Asked Questions

General

How does 360 Work?

How are 360 Videos Made?

Compatability

Yes, both the GoPro Hero4 Black and Hero4 Silver are fully compatible with our entire product line. The new GoPro models have the same dimensions as the previous models, meaning you can upgrade your GoPro cameras without having to worry as to whether they’ll fit into your 360RIZE gear:

HERO4 Black HERO4 Silver HERO3+ Silver HERO3 White HERO
$499.99$399.99$299.99$199.99$129.99
HERO4 BlackHERO4 SilverHero3+ SilverHero3 WhiteNEW Hero
Field of View (FOV)Field of View (FOV)Field of View (FOV)Field of View (FOV)Field of View (FOV)
Ultra Wide, Medium, NarrowUltra Wide, Medium, NarrowUltra Wide, Medium, NarrowUltra Wide, Medium, NarrowUltra Wide
Optics + LensOptics + LensOptics + LensOptics + LensOptics + Lens
Ultra-sharp image quality / Ultra-wide angle all-glass lens with reduced distortionUltra-sharp image quality / Ultra-wide angle all-glass lens with reduced distortionUltra-sharp ƒ/2.8 6-element aspherical glass lens / Ultra-wide angle with reduced distortionUltra-sharp ƒ/2.8 6-element aspherical glass lens/ Ultra-wide angle with reduced distortionUltra-sharp ƒ/2.8 6-element aspherical glass lens / Ultra-wide angle with reduced distortion
Low-Light PerformanceLow-Light PerformanceLow-Light PerformanceLow-Light PerformanceLow-Light Performance
Professional gradeProfessional gradeProsumer gradeConsumer gradeConsumer grade
Video FeaturesVideo FeaturesVideo FeaturesVideo FeaturesVideo Features

4K MODE – Pro7HD, Pro10 (30 fps)

30, 25, 24 fps Ultra Wide FOV15, 12.5 fps Ultra Wide FOVNoneNoneNone

4K SuperView – Pro7HD, Pro10 (24 fps)

24 fps Ultra Wide FOVNoneNoneNoneNone

2.7K – Pro7HD, Pro10 (50 fps)

50, 48, 30, 25, 24 fps Ultra Wide, Medium FOV30, 25, 24 fps Ultra Wide, Medium FOVNoneNoneNone

2.7K SuperView – Pro7, Pro10 (30 fps)

30, 25 fps Ultra Wide FOVNoneNoneNoneNone

2.7K 4:3 – Pro6, Pro6N, Pro7, Pro10 (30 fps)

30, 25 fps Ultra Wide FOVNoneNoneNoneNone

1440p – 360H6, Pro6, Pro6N, Pro7, Pro10 (80 fps)

80, 60, 50, 48, 30, 25, 24 fps Ultra Wide FOV48, 30, 25, 24 fps Ultra Wide FOVNoneNoneNone

1080p – Pro7, Pro10 (120 fps)

120, 90, 60, 50, 48, 30, 25, 24 fps Ultra Wide, Medium (excludes 120 and 90 fps), Narrow FOV60, 50, 48, 30, 25, 24 fps Ultra Wide, Medium, Narrow FOV60, 50, 30, 25 fps Ultra Wide, Medium, Narrow FOV30, 25 fps Medium FOV30, 25 fps Ultra Wide FOV

1080p Superview – Pro7, Pro10 (80 fps)

80, 60, 50, 48, 30, 25, 24 fps Ultra Wide FOV60, 50, 48, 30, 25, 24 fps Ultra Wide FOVNoneNoneNone

960p – 360H6, Pro6, Pro6N, Pro7, Pro10 (120 fps)

120, 60, 50 fps Ultra Wide FOV100, 60, 50 fps Ultra Wide FOV60, 50, 30, 25 fps Ultra Wide FOV30, 25 fps Ultra Wide FOVNone

720p – Pro7, Pro10 (120 fps)

120, 60, 50, 30, 25 fps Ultra Wide, Medium, Narrow FOV120, 60, 50, 30, 25 fps Ultra Wide, Medium, Narrow FOV120, 100, 60, 50, 30, 25 fps Ultra Wide, Medium, Narrow FOV60, 50, 30, 25 fps Ultra Wide FOV60, 50 fps Ultra Wide FOV

720 Superview – Pro7, Pro10 (120 fps)

120, 60, 50 fps Ultra Wide FOV100, 60, 50 fps Ultra Wide FOVNoneNone60, 50 fps Ultra Wide FOV

WVGA- Pro7, Pro10 (240 fps)

240 fps Ultra Wide FOV240 fps Ultra Wide FOV120, 100, 60, 50 fps Ultra Wide FOV60, 50 fps Ultra Wide FOVNone
Photo FeaturesPhoto FeaturesPhoto FeaturesPhoto FeaturesPhoto Features
12MP12MP10MP5MP5MP
Burst Rates (frames/sec)
30/1, 30/2, 30/3, 10/1, 10/2, 10/3, 5/1, 3/130/1, 30/2, 30/3, 10/1, 10/2, 10/3, 5/1, 3/13/1, 5/1, 10/11-Mar2-Oct
Time Lapse Intervals
0.5, 1, 2, 5, 10, 30, 60 seconds0.5, 1, 2, 5, 10, 30, 60 seconds0.5, 1, 2, 5, 10, 30, 60 seconds0.5, 1, 2, 5, 10, 30, 60 seconds0.5 second
Continuous Photo Rates
10/1, 5/1, 3/110/1, 5/1, 3/1NoneNoneNone
Built-in Wireless
Wi-Fi + Bluetooth®Wi-Fi + Bluetooth®Wi-FiWi-FiNo
Protune™ (Photo + Video)
YesYesNoNoNo
SuperView™
YesYesNoNoYes
Auto Low Light
YesYesNoNoYes
Night Photo + Night Lapse
YesYesNoNoNo
HiLight Tag
YesYesNoNoNo
QuikCapture / Auto One-Button
Yes, QuikCaptureYes, QuikCaptureYes, Auto One-ButtonYes, Auto One-ButtonYes, QuikCapture
Simultaneous Video + Photo
Photo every 5, 10, 30, 60 seconds / ManualPhoto every 5, 10, 30, 60 seconds / ManualNoNoNo
Looping Video
YesYesYesYesNo
High Bitrate Video (H.264)
Up to 60Mb/sUp to 45Mb/sUp to 25Mb/sUp to 15Mb/sUp to 15Mb/s
Supports 3.5mm stereo microphone via optional adapter (sold separately)
YesYesYesYesNo
GoPro App Compatibility
YesYesYesYesNo
Built-in Touch Display
NoYesNoNoNo
BatteryBatteryBatteryBatteryBattery
1160mAh lithium-ion rechargeable1160mAh lithium-ion rechargeable1180mAh lithium-ion rechargeable1050mAh lithium-ion rechargeableBuilt-in 1180mAh lithium-ion rechargeable
PortsPortsPortsPortsPorts
Micro HDMI, mini USB, microSD, HERO Port, Composite A/V (via adapter, sold separately), 3.5mm Stereo Mic (via adapter, sold separately)Mini USB, microSD
Storage (Memory)Storage (Memory)Storage (Memory)Storage (Memory)Storage (Memory)
microSD Class 10 or UHS-1 up to 64GB (sold separately)microSD Class 10 or UHS-1 up to 32GB (sold separately)

Yes! The Hero 3 and Hero 3+ cameras are 100% compatible with all of our gear. The change from Hero 3 to Hero 3+ allows for crisper and clearer content, along with new low light control. So the Hero 3+ will allow for more power when shooting night scenes. We have experimented in mixing the two cameras on the same 360RIZE camera housing, and we did notice a difference in the quality of the video between the different cameras. So it is recommended that you use either all Hero 3 or all Hero 3+ cameras on the same 360RIZE housing.

Camera Settings

Used for models 360H6Pro6Pro6LPro7, , Pro10HD*. * H3Pro7HD and H3Pro10HD can support multiple camera settings (see next section for only HD model settings). It is highly recommended that you use the Hero3 Black cameras to get the best performance, resolutions and colors.

Hero 3 and Hero 3+ Black Settings (Recommended) either mode can be set and this controls the output resolution after the 360video stitch.

960P (1280x960px) (4:3 ratio) at 48 and 100 fps (final size is around 3600 pixels by 1800 pixels)
1440P (1920x1440px) (4:3 ratio) at 48 fps (final size is around  5600 pixels by 2800 pixels)

Hero 3 Silver Settingseither mode can be set and this controls the output resolution after the 360video stitch.

960P (1280x960px) (4:3 ratio) at 48 fps (final size is around 3600 pixels by 1800 pixels)
Hero 3 White Settings either mode can be set and this controls the output resolution after the 360video stitch.
960P (1280x960px) (4:3 ratio) at 30 fps (final size is around 3600 pixels by 1800 pixels)

Hero 3 White Settings either mode can be set and this controls the output resolution after the 360video stitch.

960P (1280x960px) (4:3 ratio) at 30 fps (final size is around 3600 pixels by 1800 pixels)

These are the camera screen settings for the Hero3 Black or Hero3 Plus. It is best to shoot in 1440 mode, 48fps, ProTune on, and White Balance RAW.

It is also recommended that you number each SD card prior to inserting it into the camera of the same number:

Pro7HD and Pro10HD can support multiple camera settings (you can use the settings from the previous section for a much lower resolution, but it is recommended that you use the settings below for the HD rigs). It is highly recommended that you use the Hero3 Black cameras to get the best performance, resolutions and colors.

Hero 3 and Hero 3+ Black Settings (2.7K MODE HIGHLY RECOMMENDED) either mode can be set and this controls the output resolution after the 360video stitch. · 2.7K (8000x4000px) (16:9 ratio) at 30 fps (final size is around 7800 pixels by 3900 pixels) · 4K (12000x6000px) (16:9 ratio) at 15 fps (final size is around  11800 pixels by 5900 pixels) These are the camera screen settings for the Hero3 Black. It is best to shoot in 2.7K mode, 30fps, ProTune on, and White Balance RAW.

2.7K mode settings:

2.7K-Settings

4K mode settings:

4K-Settings

The 3DPRO can support multiple camera settings. It is highly recommended that you use the Hero3 Black cameras to get the best performance, resolutions and colors.

Hero 3 and Hero 3+ Black Settings (Recommended) either mode can be set and this controls the output resolution after the 360video stitch.

960P (1280x960px) (4:3 ratio) at 48 and 100 fps (final size is around 3600 pixels by 1800 pixels)
1440P (1920x1440px) (4:3 ratio) at 48 fps (final size is around  5600 pixels by 2800 pixels)

Hero 3 Silver Settings either mode can be set and this controls the output resolution after the 360video stitch.

960P (1280x960px) (4:3 ratio) at 48 fps (final size is around 3600 pixels by 1800 pixels)
Hero 3 White Settings either mode can be set and this controls the output resolution after the 360video stitch.
960P (1280x960px) (4:3 ratio) at 30 fps (final size is around 3600 pixels by 1800 pixels)

These are the camera screen settings for the Hero3 Black or Hero3 Plus. It is best to shoot in 1440 mode, 48fps, ProTune on, and White Balance RAW.1440-Settings

It is also HIGHLY recommended that you use 360CamMan to help you manage the data files from the SD cards prior to inserting it into the camera.   It will help keep the Left and Right eye configurations working correctly.

Check out this video which will lead you through the install process.

360 Hosting Center

Yes. Due to the overwhelming response, we will also offer a logo-free branding service. This is where you can upload your own videos, much like YouTube, and brand your own content. Over the next couple of months, you will see the site migrating to this new format.

Start by going to http://video.360heros.com/. In the upper right corner, click ‘sign up’ and fill out the details. A verification will then be sent to you via email. Approve this link and you can now login to the system and upload your videos. The login link is located in the upper right corner of the page.

First you must sign up; please see the directions above. You can now login to your account in the upper right corner of the page. You will then be prompted to provide a name for the video, producer, and video location. Choose a category for your video, as well as the 360RIZE mount you used for filming. You can then upload your video, along with a thumbnail and logo, which are required. You also have the option to password protect your video.

Please keep in mind that the maximum file size is 300 MB, but there is no limit to video length in time. If you find that your video is too large to upload, you can adjust the bit rate to 5 or 8, and that will drastically decrease the video size.

Your video can be immediately iframed into your own site and viewed under your login account. However, in order for it to be viewed on all mobile devices and public to the web, we will have to approve the video content. We will also help verify if the video is optimized for mobile and web viewing. A common problem that we have discovered is that the video is not properly formatted or web optimized. When you go to play the video, the length of the video should immediately show and you should see the streaming bar slowly move on the video timeline below. If this does not happen, then the video is not properly optimized for web viewing. Please see ‘Creating Optimized 360 Video’.

Yes, if you would like to password protect your video, you will be prompted to provide a password on the video upload page.

Yes, the maximum file size is 300 MB, but there is no limit to video length in time. If you find that your video is too large to upload, you can adjust the bit rate to 5 or 8. This will drastically decrease the video size, however it could change the quality of the output.

Accordion Content

Demo Content

You can find sample footage available here. This was taken with the H3Pro6 model.

You can find sample jpg and mp4 files here. This was taken with the 3DH3Pro12 model.

3D 360 Video

You can use either Video-Stitch or Kolor to stitch your 3D videos together. While Kolor will generate a stitch for you as a drag-n-drop solution, Video-Stitch will allow for more control in manipulating the image.

Yes, all of our gear, including the 3DH3Pro12, is compatible with the GoPro Hero3 and Hero3+ cameras.

Yes, you can download sample footage here.

Yes, full spherical 3D 360° video can now be accomplished using the same technique as the above two-camera system! Three different camera array configurations of the 12 or 14 GoPro® Hero 3 cameras creates 6,000 by 3,000 pixels, fully spherical 3D 360° by 180° video.

Using the GoPro® Hero3+ Black camera remote, you are able to sync all cameras, and create 12-14 video streams that simulate the left and right eye in a full spherical array.

An upfront challenge for us was file management for the numerous cameras, as well as grouping into two separate equirectangular files for stitching. Using our new 360CamMan software, files are renamed and organized by camera takes and grouped into left and right eye sets. The software even checks and identifies file sizes and video length to ensure each take is properly matched up. Post-production is more complex than two-camera editing, however we’ve reached a real milestone in designing an end-to-end workflow process.

360CamMan

Post Production Work Flow – We are using a variety of tools to create the 3D 360 Video stenographic views. First, the content is uploaded to our 360CamMan File management software, and Video-Stitch or Kolor is used for video stitching (we supply all the templates for Video-Stitch at no charge). Then Adobe Premier or After Effects is used in conjunction with Vision3’s plugin (download link below) to create the stereographic views from the equalrectangular view created for the left and right eye. Next, everything runs through HandBrake to optimize the video to the proper resolutions. Finally, we use open source VR Player to play the 3d 360 video content on the Rift or our 360 video hosting center, which will display your content on the web, IOS, and Android devices.

3D Adobe Plugin usedhttp://www.inv3.com/quicks3d

WorkFlow

 Computer Hardware

360 Video Software

Yes, and there are multiple solutions. The first is Video-Stitch which is used in conjunction with PTGUI. The second is Kolor, and they have the complete package.

For video stitching, we recommend that you download the trial versions of Video-Stitch, Kolor Basic, or Kolor Professional.

Video Stitching

Yes and no. Basically, 360 video content can be played using the player on our website that you can brand with your own logo. It requires Flash in order to play correctly. There are other solutions out there that use HTML5, however this technology is very new and doesn’t have as many features as the Flash Player. You can play the Equalrectangular version using a standard Windows or Media Player provided that the output is readable via your system’s codex. For example, the program VLC is a free open-source package that will play Equalrectangular videos in any size.

Using Kolor Basic, which uses CPU to stitch, one minute of video at 48 FPS takes about 45 minutes to stitch, on average. VideoStitch is a faster GPU based alternative. However, this software requires you to purchase an NVidia graphics card in order to run it. With VideoStitch, one minute of video takes about 1.5 minutes to stitch. VideoStitch is compatible with PC (recommended), Mac, and Linux.

Yes! The template can be branded with your logo, overlays, etc. However, we only support the existing software as it is written today. If you modify the source code, it voids all warranty. The template is designed so you just replace the JPG or PNG images and the player will function normally.

What methods do you suggest for video file management?

For Video File naming from the Cameras to the PC, I suggest that you download 360CamMan VR media management software. This will help you organize your files and they simply come off the cameras right to your PC. Here is the training video on how to use the file manager: https://www.youtube.com/watch?v=wwjZOcDpy7E

Log into your account at https://shop.360rize.com/ 
Go to my Account
Go to Review orders/track packages under “My orders”
You will see Download Files (click on that)
Then you will see a blue arrow “click here to download files you’ve purchased” click on that link.

Yes! You can download it by clicking here.

We will soon release a free IOS app, Android app, and free 360 video web hosting service for all of our customers. You will be able to list your production company, your content, it can be password protected, and it uses the accelerometer and gyroscope for navigation for you and the world to see. We will send out an email once this comes together, and you will then be able to download it from the site.

Here is a nice tutorial video on getting started with Autopano Video and here is some supporting documentation to help you troubleshoot.

Services and Partnerships

Yes, we provide a wide variety of support services, from sending people to you on site or via Skype and video training.

Yes, we do have partner and affiliate programs. Depending upon your qualifications, certifications and resale ability, we can set you up in any of these programs. Currently our dealers need to be certified in order to sell the 360RIZE gear and the Kolor and Video-Stitch software. However, we are 100% willing to work with you. First, you must sign up for an affiliate program on www.360rize.com. Then we will be able to set you up as a dealer.

Yes, we provide a whole array of video stitching services. From shooting techniques to file management to stitching in a wide variety of resolutions up to 12K format. Many times we work directly with the production house because we deliver the content in RAW format in image sequences, so your post-house can color correct to your liking. Or we can color correct for you, but many times the producers want to do this themselves. Because our stitching services range from on-site filming, to stitching content that you shoot, we will need to understand your project in order to provide you with pricing. What type of project will you be working on and what is the scope of the work on our end? You can email those details to support@360Heros.com. Also, if we are stitching your content that you will film, we do require a training process for filming up-front to ensure the best stitch.

Yes, we do provide consulting. From shooting the content, rigging the gear, using the GoPro cameras in all of the different formats with tips and tricks as to why you would use the different video gear products to match your production needs. For example, some 360Heros video gear works great on drones and UAVs, while others are best to wear on athletes or other action sports.

We currently ship world-wide with exception to those countries with which the United States has embargo or restrictive trade sanctions. For the current list, please see: http://www.treasury.gov/RESOURCE-CENTER/SANCTIONS/Programs/Pages/Programs.aspx . Most often, your 360RIZE gear will ship within 24 hours. Thus, when it arrives at your door will depend upon your chosen shipping method and speed.

Yes and No, taxes are included in the product cost for the US. However, each country has its own rules and regulations and you may have to pay import taxes.  To understand your shipping costs, they will be calculated after you choose your shipping method and enter your shipping location.

Yes,  We offer a wide range of production services. What type of production do you plan on doing? What type of final output are you looking for? Dome projection, web player, and/or mobile device? This makes a big difference in how you shoot the content, rig it, and stitch it. We also offer on-site services for shooting content, as well as stitching your content. We would turn over to you high-resolution JPG image sequences that are stitched and ready for your color correction.

Yes! We offer a 50% student discount as part of our 360Heros Educational Partnership Program. You can find more information and submit an online application here. To qualify, you must submit a 500 word essay on how you plan to use our product/project description, a scanned copy of your student ID, and any other supporting photos or documentation. Upon receiving all of the required materials, you will be issued a one-time use student coupon code. We also ask that after completion of the project, you submit your video to us so we can feature you on our student spotlight page. This page  will be created specifically  to highlight student projects and videographers.

Our system is set up so that, once you have your items in your shopping cart, it determines approximate weight. Then the customer must choose a shipping method and this will determine your shipping costs. The customer can actually go in and place an order with chosen shipping to get a final cost prior to actually paying for the order. We don’t actually do shipping estimates because this is so variable. Again, you do not have to complete the order with payment to get a shipping estimate.

Product Questions

The Good Weather Kits are designed to be used without the GoPro housings and are better to use when it’s not raining or snowing. The All Weather Kits are designed to be used in harsh environments, such as snow, rain, or action sports where the camera could come into contact with the ground.

Yes, we do have partner and affiliate programs. Depending upon your qualifications, certifications and resale ability, we can set you up in any of these programs. Currently our dealers need to be certified in order to sell the 360RIZE gear and the Kolor and Video-Stitch software. However, we are 100% willing to work with you. First, you must sign up for an affiliate program on www.360rize.com. Then we will be able to set you up as a dealer.

Using the GoPro housings in sunny conditions outdoors, you may get a glare off the housing. So in those conditions, if the weather is good, it’s best to use the video gear that does not use the housings. In the case of the 360H6 compared to the Pro6, it all has to do with the distance that the subjects are from the camera. The Pro6 shoots best if the subjects are at distance of at least 3 feet (1 meter), while the 360H6 shoots best when the subjects are at lease  4 feet (1.25 meters). With both models, in all cases, they shoot great from 4 feet to infinity. This is all due to parallax between the lenses.

There are four different 360Heros models that work well for the UAV: the Pro6, the Pro6LPro7, and the Pro10HD. We have tested all of this gear and the first three models will stitch to resolutions as high as 6,000 x 3,000 pixels. The Pro10HD will stitch to 12,000 x 6,000 pixels, however with this unit many people use the lower resolution at 8,000 x 4,000 pixels.

Due to fluid dynamics underwater, you can’t just use the 360H6 video gear. This is the gear that uses the GoPro cameras. The field of view in air is about 170 degrees, and underwater it changes to 130 degrees. Our solution is the 360Abyss, a special patent-pending dome converter with interchangeable filters to adapt to the different underwater conditions.Here is an example of a still slice from an underwater 360 video captured with the 360Abyss:

The Pro6 is the best model for the following reasons. First, it stitches to resolutions as high as 6,000 x 3,000 pixels. You can gain access to the external USB ports for external power. You can also shoot in both video or photo mode and use either method for stitching. For example, if you use photo mode for time lapse, you can capture content to lengths of 4-5 days depending upon the size of your micro SD card.

Here is a product comparison guide to help you make the right choice for you.

Our gear uses the GoPro Hero 3 and Hero 3+ cameras; these cameras do have the capability to shoot stills, as well as video. The images must still be stitched together, however, using Kolor or Video-Stitch.

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